POLICIES

PAYMENT AND SHIPPINg

 

I am on maternity leave right now and natural skincare and knitting is my hobby, I make just a few products to sell.

 

Payment is available via PayPal, debit or credit card, Choose a preferred method at the checkout. You may pay cash should you wish to arrange a pick up in Kanata, ON, or contact Dill Field to make Interac e-Transfer directly from your bank account to dillfieldsoap@gmail.com (indicate your full name in the comment section).

MEDICAL DISCLAIMER: The content of this site is for informational purposes only, and should never be used as a substitute for seeking the advice of a medical professional. No content or products on this site is intended to diagnose, treat, cure or prevent any disease or condition. Dill Field assumes no liability for any claims arising out of the misuse, allergic reactions, or any injury suffered from the consenting use of the products offered on this site. By placing an order with Dill Field, you acknowledge this policy and release us from any liability if such a situation should arise.

 

INDEMNIFICATION: You agree to defend, indemnify and hold Dill Field harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of Dill Field products sold via Dill Filed website, Etsy, and/or retail partners.

 

 

 

Returns & Refunds

If for any reason you are unhappy with your purchase, refunds/exchanges will be accepted within 10 days of receiving the item under the following conditions:

 

Item is in resale condition. A refund will not be processed if the item is damaged, used, or dirty. Products that have been unwrapped will not be accepted.

 

The refund will be conducted within 3 business days after the item is received by Dill Field with the shipping charge deduction. Postage is paid by the customer.

 

If the item was damaged in transit, please contact dillfieldsoap@gmail.com, and I will be happy to assist you.

 

All sale/discounted items are final, and I will not accept refunds.

 

If you received an incorrect item or an item is missing from your order, the correct item will be exchanged/shipped at no extra charge.

 

Please e-mail dillfieldsoap@gmail.com within 10 days to set up a return.

If you need to cancel or change your order please contact me within 12 hours of purchase. e-mail dillfieldsoap@gmail.com. No cancellation is available after 12 hours period.

 

© 2018 by Dill Field

Ottawa, Ontario